Frequently asked questions
Do you have questions about our products, shipping or warranty? Below you will find the most frequently asked questions with accompanying answers. Is your question not listed? Feel free to contact us, we are happy to help you further!
Generally
Where are you located?
Our workshop and storage are located at Marke 7, 6951 km Dieren, Gelderland. We are in the east of the Netherlands, near the A12 near Arnhem. From the A12 it is about a 15 -minute drive to our location. Here we process and ship all our mini tractors and agricultural machinery. View the route for more details.
What are your opening times?
Our web store is available 24/7 for placing orders.
We are available by telephone from Monday to Saturday from 9 a.m. to 6 p.m.
You can always record a message or send us a message. We will contact you as soon as possible.
Do you have a showroom or visit address?
We have a workshop and a large stock of mini tractors and agricultural machinery in Dieren, Gelderland. Visit is only possible by appointment or for picking up products. Contact us by telephone on +31 6 16157443 to coordinate a suitable time.
Are the machines new or used?
We mainly supply used mini-tractors and agricultural machines. Our machines are carefully geïnspecteerd and maintained before they are sold. The product images are for illustration only. Together with you we determine which machine is most suitable for your needs and budget.
Do you also sell parts?
Yes, we sell both new and second-hand parts for mini-tractors and agricultural machinery. The condition of the parts can be found in our webshop. You can also contact us for specific questions.
Which machines do you have in stock?
We mainly supply mini tractors and agricultural machinery from the Kubota, Iseki, Yanmar, Shibaura and Mitsubishi brands. Other brands are possible on request. Our webshop is regularly updated and provides an up -to -date overview of the available machines.
What is my old machine worth?
We offer the possibility to exchange old mini tractors and agricultural machinery. Send us the model and serial number of your current machine and if we are interested, we will give you an indication of the value. After agreement, the allowance for the old machine is credited as soon as we have received it.
DISPATCH
What are the shipping options?
We ship all our products with Dachser. You can also come and pick up the machine yourself.
What are the shipping costs?
The shipping costs variëren depending on weight, dimensions and destination. Contact us for an exact price quote.
What is the delivery time?
We try to keep the delivery time as short as possible. Many machines are available directly from stock and will be shipped as quickly as possible after payment. Contact us for an indication.
Verzenden jullie internationaal?
Ja, wij leveren wereldwijd. We hebben klanten in onder andere België, Duitsland, Frankrijk, Kroatië, Italië, Finland, Denemarken, China, Thailand, Roemenië en Canada.
Can entrepreneurs outside the Netherlands shift the VAT?
Yes, with a valid VAT number you pay 0% VAT. All VAT numbers are checked.
RETURN
Can I return my order?
Yes, returning is possible. However, we recommend ordering carefully to prevent unnecessary shipping costs. If a product does not fit or does not meet your expectations, please contact us. We are happy to help you further.
Heb ik garantie op mijn aankoop?
Ja, op gebruikte machines geldt drie maanden garantie. Voor nieuwe machines is de garantieperiode één jaar. Mocht uw aankoop binnen deze periode defect raken, dan zoeken wij samen met u naar een passende oplossing.